Terms and conditions

The General Terms and Conditions of the hempion-cbd.com Online Shop are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (Zvop-1) and the recommendations of the Chamber of Commerce and Industry (GZS) and international codes for e-business. hempion-cbd.com is an online store operated by BERDEN Oliver – nosilec dopolnilne dejavnosti na kmetiji, Murski Petrovci 22, 9251 Tišina, Slovenija, a provider of e-commerce services, and is responsible for all content, advertising and prices on the website hempion-cbd.com (hereinafter referred to as the Provider). The Terms and Conditions examine the operation of hempion-cbd.com Online Shop, user rights, and the business relationship between the provider and a customer.

Information Accessibility (abstract of the legislation)

The provider is bound to always provide the customer the following:
– The company`s identity (name and place of business, registry number),
– Contact addresses, enabling fast and efficient communication (e-mail, phone),
– The essential information on goods or services (including after-sales services and warranties),
– Product availability (each product or service offered on the website should be accessible within a reasonable period),
– The conditions of product delivery and execution of services (mode, place and time of delivery),
– All prices must be clearly and unambiguously defined, and it must be clearly shown if they already include taxes and transport costs,
– Payment and delivery methods,
– An offer`s validity,
– The period within which it is possible to withdraw from the contract, and conditions for withdrawal; moreover, about whether a product can be returned and if so, how much it will cost the buyer,
– The process of an appeal must be elucidated, and include all contact information.

Webshop offer

Due to the nature of online business hempion-cbd.com offer is updated and changed often and quickly. Online prices are the prices applied to online purchases in the event of an immediate 100% payment by cash or payment of the invoice via bank transfer.

Payment methods

The Proteini.si store enables the following methods of payment:
– With a debit or credit card (Eurocard/Mastercard, Visa,…)

The provider issues an invoice on a durable medium, with a breakdown of the costs and a notice to the customer on how to withdraw from the purchase and return the product, if necessary and possible.
The purchase agreement (order) is electronically stored on a server accessible to the provider and the customer, at any time on his user profile (My profile).

Prices

Online prices apply to all members of hempion-cbd.com. The user becomes our member by registering in the online store hempion-cbd.com. Registration is possible also during the procedure of purchase. All prices include VAT, unless it is explicitly stated otherwise. Prices are valid at the time of the order and do not have a predefined validity. Prices are valid in cases of payment by the above stated methods of payment, under the above conditions. In the event that the price of the item changes during order processing, the customer will be informed. The provider will make the most effort to provide a lower price to the buyer, or offer a suitable solution that will be mutually satisfying. The purchase contract between the provider and the customer is concluded in the moment of the provider`s order confirmation (the customer receives an electronic message “Order Confirmed”). From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Invoice

For orders addressed to EU countries, the invoices are issued by company BERDEN Oliver – nosilec dopolnilne dejavnosti na kmetiji, Murski Petrovci 22, 9251 Tišina, Slovenija (registration number 2458772000, VAT number 73899003). For communication with the company you can use general e-mail address hempioncbd@gmail.com or phone number +386 70 186 677

Purchase procedure

1. Order confirmed
The Seller reserves the right to call the customer to his contact telephone number, if necessary. Upon confirmation of the order, the Seller informs the customer by e-mail, about the estimated delivery time. The purchase agreement between the customer and the Seller is irrevocably concluded at this stage.

2. Order dispatched
All orders placed during the working day before 12 pm will be dispatched the same day. Orders with marked payment option via pro forma invoice or preliminary bill of sale are dispatched as soon as we receive the transfer to the bank account. Orders placed during weekends and holidays will be dispatched on the first next business day. In the case of products where a longer delivery time is specifically marked, this is taken into account.

Right of withdrawal, return of goods

You have the right to withdraw from the contract within 14 days without giving any reason. You need to fill out and send us the form, which you can download clicking HERE. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (first good, in case of multiple packages). To exercise the right of withdrawal, you must inform the company  BERDEN Oliver – nosilec dopolnilne dejavnosti na kmetiji, Murski Petrovci 22, 9251 Tišina,, of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, or e-mail to hempioncbd@gmail.com). You may use the attached model withdrawal form (link to the form), but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.pon withdrawal from the contract, where the promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s bank account, and at the same time, the promotional code in the form of a new code is returned to the user. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and is thus returned to the user as a gift voucher.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you. Without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. You will have to bear the direct cost of returning the goods.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

The goods must be returned unused, undamaged, in original packaging with all accompanying documentation. In case the returned goods are damaged, in modified quantity or in non-original packaging, no refund is possible.

Delivery

Unless otherwise indicated by the customer at the time of order, delivery of the goods will be carried out at the place indicated by the customer in the order by means of a carrier chosen by the supplier. Delivery of ordered goods will take place within foreseen timeframe (sometimes due to special circumstances the delivery may take longer). Customer acknowledges that the delivery terms are intended as merely indicative, they can not in any way be considered essential and do not in any way bind the supplier. If you do not receive the package within expected delivery time frame, please contact us at +386 70 186 677 or hempioncbd@gmail.com.

Right to privacy

The provider legally binds oneself to permanently protect all personal data. These will be used exclusively for sending information material, offers, invoices, conducting their own research and analysis, and other necessary communication. User data shall in no case be handed over to a third party.

Communication

The provider can contact the customer through means of long distance communication, unless the latter specifically does not want to.
Commercial electronic messages must include the following elements:
– to be clearly and unambiguously marked as advertisements,
– the sender must be clearly visible,
– various campaigns, promotions and other marketing froms, must be labeled as such; they should lay down clear rules of participation in them,
– the user`s request not to receive promotional messages should be respected.

Child safety

Advertisements must be unambiguous (and age appropriate) and must be clearly separate from games and competitions. Any communication geared towards children should be age appropriate and not exploit children`s trust, lack of experience or sense of loyalty. The provider cannot take orders from someone, who they know or suspect to be a child, without having to have permission of a parent or a guardian. The provider cannot accept any personal data relating to children, without permission of their parents or guardians. Also, the provider may not issue data taken from children to a third party, an exception being parents or guardians. The provider is not allowed to offer free access to products or services harmful to children.

Responsibility

The provider tries with all might to ensure promptness and accuracy of the data published on their web site. However, the nature of items, their availability and price, change so rapidly that the provider can fail to correct the information on its website. In this case, the customer will be informed of the changes and allow cancellation or replacement of the item ordered. The provider is not responsible for the content of opinions on their items, written by visitors. The provider screens opinions prior to publication of reviews and rejects those that contain obvious untruths, and are misleading or offensive. The provider is does not answer to the information in opinions, and is exempt of any responsibility derived from the information in opinions. Some products photographs are symbolic and do not guarantee the true properties of the product. All products photograps our our own and nobody is allowed to use them, without our allowance

Settlement of consumer disputes

The Seller does not recognize any contractor as competent for out-of-court dispute settlement regarding consumer disputes, which the consumer may trigger in accordance with the Out-of-Court Resolution of Consumer Disputes Act.

The Seller therefore publishes an electronic link to the platform for online dispute resolution for consumer disputes (ODR). The platform is available to consumers at the following address.

The ODR platform was established by regulation (EU) No 524/2013 of the European parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

Complaints

The provider respects existing consumer protection legislation. The provider is obliged to establish an effective system for dealing with complaints. In the event of problems, the customer can contact the provider by phone or email. Complaints can be filed via the mail info@proteini.si or by writing a letter to the company.  The provider will confirm that they have received a complaint within five working days and inform the customer on further inspection of the case. The provider is aware that the essential characteristics of consumer dispute, at least as far as solving the case, is disproportion between the economic value of the claim and the costs incurred in resolving the dispute. That is also a major reason, as to why the consumer does not initiate legal action. Therefore, the provider uses their best efforts to resolve any disputes amicably. 

STATEMENT REGARDING NUTRITION AND HEALTH CLAIMS IN PRODUCT DESCRIPTIONS
 All information on the website www.proteini.si is for informational purposes only and should not be regarded as a substitute for the advice of a medical doctor or other healthcare professional, nor can they be regarded as a substitute for appropriate medical attention as they are not approved by the health authorities. Products and claims about individual products in www.proteini.si have not been evaluated by state institutions and are not intended to treat or prevent disease. The textual descriptions of each product are of informative nature and some have not been approved by the European Food Safety Authority (EFSA). In case you are currently taking any medications or any other dietary supplements, consult your doctor before using them together with nutrition products and other dietary supplements.

We wish you a pleasant shopping!

Cookies
What are cookies? Cookies are small files containing information temporarily stored on your computer when you visit websites.  With them a website identifies you and remembers information about your visit and gives you a friendly and simpler web service. By using cookies we adapt our web content, remember your preferences and record visits to our online store. Browsing our website/store is easier, faster, and more efficient by using cookies.

Cookies are an integral part of modern websites and in themselves are not harmful, and do not contain viruses or any other malicious code. Cookies do not give the website operator access to your computer, and data collected through cookies does not include personal information. We use Session Cookies for the purpose of our website/store. These are necessary for the operation of content editing and display, and ensure a proper reception of electronic messages and site content. Cookies are deleted when the user leaves the website.

Types of cookies
The Office of the Information Commissioner sorts cookies by categories of invasiveness:

– Temporary or Session Cookies,
– Permanent or Stored Cookies,
– Own Cookies,
– Other Cookies.

In the legislation and guidelines, each type of cookies is treated differently, which means it is difficult for website owners and web developers to reach compliance with the Law on Electronic Communications (Electronic Communications Act-1), and in particular, requires that they educate themselves on the issue of privacy in cookies. They must also inform their website visitors of them. If there is a case of a website using more invasive cookies, it must obtain consent for their use from visitors.

How to manage cookies?
Most web browsers allow you to set your cookies. Cookies can be rejected or accepted with an in-built function in web browsers. If you choose to decline cookies, you may continue to use our site, but it may cause certain sub-sites not to work properly.

The cookies we use on our site/in our shop Proteini.si:

Name: PHPSESSID – Purpose: to establish user session and activities of cookies,
Name: sellang – Purpose: Identification of a user`s geographical location and registration/login
Name: lsshopuserid – Purpose: user registration and identification
Name: cookie_directive – Purpose: Checking cookies confirmation

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